Improving Your Performance in Teams

Team – a unit of two or more people who share a mission & responsibility for working to achieve their goal.

  • Team advantages :
    • Increased information & knowledge
    • Increased diversity of views
    • Increased acceptance of a solution
    • Higher performance level
  • Team disadvantages :
    • Groupthink
    • Hidden agendas
    • Free riders
    • Cost
  • Etiquette in team settings
    • In workplace
      • Knowing how to behave & interact with people in business
      • Personal appearance
      • Telephone skills
    • In social settings
      • Get to know the customs of the culture when meeting new people
      • Knowing basics of dining etiquette

Making Your Meetings More Productive

  • Preparing for meetings
    • Identify your purpose
    • Select participants for the meetings
    • Choose the time & the facility
    • Set the agenda
  • Leading & participating in meetings
    • Keep the meeting on track
    • Follow agreed-upon rules
    • Encourage participation
    • Participate actively
    • Close effectively
  • Using meeting technologies
    • Virtual teams
    • Virtual meetings
    • Online brainstorming
    • Instant messaging
    • Videoconferencing
    • Shared workspaces
    • Web-based meeting systems

Improving Your Listening Skills

  • Advantages of effective listening :
    • Strengthen organizational relationships
    • Alerts for opportunities
    • Stay informed, up-to-date, out of trouble
    • Building trust
  • Recognizing various types of listening
    • Content listening – to understand & retain information in the speaker’s message
    • Critical listening – to understand & evaluate the meaning of message on several levels
    • Emphatic listening – to understand the speaker’s feelings, needs & wants so that can appreciate his view or share the perspective
  • Understanding the listening process
    • Receiving
    • Interpreting
    • Remembering
    • Evaluating
    • Responding
  • Barriers to effective listening
    • Selective listening
    • Prejudgment
    • Selective perception
  • Techniques to help overcome the barriers :
    • Associate new information with something closely related
    • Categorize the new information into logical group
    • Visualize words & ideas as pictures
    • Create mnemonics such as acronyms or rhymes

Improving Your Nonverbal Skills

  • Nonverbal communication – process of sending & receiving information (intentionally @ unintentionally) without using written or spoken language
  • Roles of nonverbal signals – complementing verbal language &revealing truth
  • General categories of nonverbal communication :
    • Facial expression
    • Gesture & posture
    • Vocal characteristics
    • Personal appearance
    • Touch
    • Time & space


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